By Pam Smith
ISBN-10: 0333556992
ISBN-13: 9780333556993
ISBN-10: 1349125148
ISBN-13: 9781349125142
Read Online or Download The Emotional Labour of Nursing: Its impact on interpersonal relations, management and the educational environment in nursing PDF
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Extra resources for The Emotional Labour of Nursing: Its impact on interpersonal relations, management and the educational environment in nursing
Sample text
She said: I'll never say I particularly like all the patients. You're told you've got to be nice to them but I don't think you have to be if they're not being nice to you. This student was typical of the City nurse in that she came from a middle-class family. Her father was a company director and her mother a teacher. But she came from a part of the country that had a reputation for 'plain speaking'. She spoke with a strong regional accent and gained a reputation for 'bluntness'. When I interviewed her, she was just coming to terms with the City Hospital expectations and deciding whether or not she wanted to 'learn the rules'.
Two other students at the beginning and end of training described expectations to be 'nice' to all patients. But they also recognised that there were circumstances under which they could not sustain one of the key characteristics of the City nurse, the capacity to remain 'on an even keel'. The first-year student felt pressure to be 'nice' to patients. But she was quite clear that she would only be 'nice' to patients if as part of the equal exchange of 'niceness', they were also 'nice' to her. She said: I'll never say I particularly like all the patients.
Like Hochschild's applicants to become flight attendants, prospective nurses were being introduced to the 'rules of the game' through the language of the prospectus, even before interview. The 'rules' were compounded by photographs contained in the prospectus which showed images of young white women engaged in a number of professional and personal activities: talking with patients and colleagues, studying in the library, playing tennis and dressmaking. Images of male and black nurses were noticeably absent.
The Emotional Labour of Nursing: Its impact on interpersonal relations, management and the educational environment in nursing by Pam Smith
by Paul
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