By Amanda L Donnelly; American Animal Hospital Association
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Extra resources for 101 veterinary practice management questions answered
46 managing hospital operations 28 How do I get into complete compliance with OSHA and stay there? Since the amount of work required to comply with OSHA standards can be labor-intensive, assign one or more team members to be in charge of completing this process. To accomplish all the tasks necessary to bring the practice into complete OSHA compliance, set realistic goals with time lines. Enlist the assistance of employees who are willing to take on extra responsibilities, and hold them accountable for meeting deadlines.
Licensed technicians typically start at a higher wage than veterinary assistants because of their education and expertise. When assessing employees’ levels of experience, it is helpful to focus on their skill sets rather than just the number of years of experience. A team member with many years of experience is not necessarily more qualified or more productive than an employee with fewer years of tenure. You can determine fair salaries by compensating staff based on their skills and talents as well as their productivity.
Establish a protocol for staff to submit items for the agenda and publish the agenda prior to the meeting. It is the responsibility of managers to prioritize agenda topics to ensure that the most important issues are discussed first. Less important topics can be moved to the next staff meeting if necessary. Meetings should start and end on time—this keeps the practice running smoothly and reinforces to staff the importance of time management and accountability. Assign someone to take notes for each meeting.
101 veterinary practice management questions answered by Amanda L Donnelly; American Animal Hospital Association