Simplified Introduction To LaTeX - download pdf or read online

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If your company wants a quality management system that is ISO 9001-registered (meaning that it’s reviewed by an expert), you should do the following things: 41 42 Part II: Getting the Foundation in Place 1. Identify the processes required for the production of high-quality services. 2. Determine the sequences and interactions of these processes. 3. Design and document each process. 4. Check and analyze the implementation of each process, and continually improve the effectiveness of the service management system made up of all those processes.

19 20 Part I: Introducing Service Management If we include all the surrounding management activities that support the service, however, the process model is more complicated. In this case, the model has to include the activities of various support systems throughout the bank’s network, such as check depositing and check clearing, as well as the scheduling of security personnel to deliver money to the ATM at various times as the machine begins to run short. The more complicated model shows that some of the activities are actually defined as computer programs that automate part of the service (such as the process that debits the money from the ATM user’s account).

You need to consider the following questions: ✓ How will you plan and manage changes to the service? ✓ How will you monitor service levels and service costs? ✓ How will you manage incidents that may occur? ✓ How will you manage the availability and continuity of the service in the event of a major unplanned disruption? ✓ How will you manage the security of information within the service? ✓ How will you direct, evaluate, and monitor compliance with required regulations or polices? ✓ How will you manage exceptions?

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Simplified Introduction To LaTeX


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